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Some good customer service

Discussion in 'Talk, Talk (off topic)' started by hsb, Oct 12, 2016.

  1. hsb

    hsb Shore Whore Extraordinair

    So about two years ago when I accepted the job here in Charlotte, I bought myself a congratulation to myself gift, a Benchmade knife. Found it for a really good deal and have carried it with me just about everyday since I bought it.

    Well last Sunday I was working my part time job and I snagged the pocket clip on something as I walked by. Doing so broke off the pocket clip and a piece of the handle.

    That evening I emailed Benchmade to inquire how much it would cost to have the handle replaced. Day or so later I get a response from a customer service rep from Benchmade saying sorry to hear about my knife, but fortunately its covered under warranty along with that they will give the knife a once over replacing any bad screws, pocket clip if needed and give it a good sharpening all at a cost of $0 to me.

    Gotta say, Im surprised how well Benchmade stands behind their knives. If youre ever in the market for another blade, take a serious look at Benchmade.
     
  2. Wizard

    Wizard Well-Known Member

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  3. cd4th

    cd4th Shoot first, shoot again

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  4. Paw Paw

    Paw Paw Well-Known Member

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  5. hsb

    hsb Shore Whore Extraordinair

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    Paw Paw Well-Known Member

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  7. hsb

    hsb Shore Whore Extraordinair

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    Paw Paw Well-Known Member

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  9. hsb

    hsb Shore Whore Extraordinair

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    hsb Shore Whore Extraordinair

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  11. Wizard

    Wizard Well-Known Member

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  12. cd4th

    cd4th Shoot first, shoot again

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  13. hsb

    hsb Shore Whore Extraordinair

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    Wizard Well-Known Member

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  15. cd4th

    cd4th Shoot first, shoot again

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  16. hsb

    hsb Shore Whore Extraordinair

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    Wizard Well-Known Member

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  18. hsb

    hsb Shore Whore Extraordinair

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    Wizard Well-Known Member

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  20. hsb

    hsb Shore Whore Extraordinair

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